Refund/Return Policy – Cutie Pets

Refund/Return Policy


  • For Non-Quality Problems

 

If you are not satisfied with our product, requests for refunds and replacements are always available. However, if you choose to return or exchange the product, you will be responsible for return shipping costs (10-15 dollars).

         

  • For Quality Problems

We will require a photo evidence of the product, and your refund or exchange will be processed as soon as we have received the photo and identified the problem.

If you have any questions please contact qingmang2018@gmail.com :)

You need to provide the information below in your email

  1. Your order number.
  2. The Sku (Stock Keeping Unit) of the products that you wish to be refunded or exchanged.
  3. The photo evidence of the product that you wish to refund or exchange.