Thank you for visiting and shopping at Cutie Pets. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
More importantly, please allow additional days in transit for delivery due to the Covid-19. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Cutie Pets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Cutie Pets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.